PO Box 270145
Austin, TX 78727
512-553-0942/FAX 208-361-9405
ernesthunter@gmail.com

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Current and Previous Projects and Engagements

Process Mapping for the University of Southern California (USC) Facilities Management Services (FMS) Organization (February 2008 - Ongoing)
  • In partnership with of Chicago, IL and 5M Consulting of Glendale, California Hickling and Associate
  • Conducting extensive interviews with USC FMS personnel at all levels of the organization
  • Developing process maps for all significant facilities management processes within the Facilities Management Services organization
  • Performing process and data analysis to provide recommendations for opportunities for process improvement
Facilities Management Evaluation Program for Alcorn State University, Alcorn, Mississippi (March 2008)
  • In partnership with APPA (www.appa.org) and Hug Consulting and Management of Colorado Springs, Colorado
  • Performed comprehensive review and evaluation of all Physical Plant (Facilities Management) activities
  • Conducted extensive interviews with Alcorn State University Physical Plant personnel and campus customers at all levels of the organization
  • Evaluated organization operations in order to make recommendations for improvements
  • Provided report detailing all finding and recommendation

Facilities Management Evaluation Program for the University of Southern Maine, Portland, Maine (June 2008)

  • In partnership with APPA (www.appa.org) and Hug Consulting and Management of Colorado Springs, Colorado
  • Performed comprehensive review and evaluation of all Physical Plant (Facilities Management) activities
  • Conducted extensive interviews with the University of Southern Maine Physical Plant personnel and campus customers at all levels of the organization
  • Evaluated organization operations in order to make recommendations for improvements
  • Provided report detailing all findings and recommendations
Custodial Services Improvement Implementation plan for Occidental College, Los Angeles, Ca.(June 2008)
  • In partnership with of Chicago, IL and 5M Consulting of Glendale, California Hickling and Associate
  • Comprehensive assessment of the cleaning services operations and organizational structure
  • Conducted extensive interviews with personnel at all levels of the organization including frontline employees and customer
  • Developed Custodial Services Improvement Program and delivered implementation plan
  • Used CleanOpsStaff-3ed to determine required staffing level
Facilities Management Evaluation Program for the University of Southern Mississippi, Hattiesburg, MS. (September 2008)
  • In partnership with APPA (www.appa.org) and Hug Consulting and Management of Colorado Springs, Colorado
  • Performed comprehensive review and evaluation of all Physical Plant (Facilities Management) activities
  • Conducted extensive interviews with the University of Southern Maine Physical Plant personnel and campus customers at all levels of the organization
  • Evaluated organization operations in order to make recommendations for improvements
  • Provided report detailing all finding and recommendation
CleanOpsStaff/APPA Custodial Staffing Guidelines Training, University of North Texas (October 2008)
  • Provided CleanOpsStaff/APPA Custodial Staffing Guidelines and training at client site

Facilities Management Staffing Analysis for the University of Chicago, Chicago, Ill (October 2008)

  • In partnership with Hickling and Associate of Chicago, IL and 5M Consulting of Glendale, California performed a Facilities Maintenance Staffing Analysis and APPA FPI comparative analysis of the University's staffing levels compared to cohorts in the APPA FPI database.

CleanOpsStaff/APPA Custodial Staffing Guidelines Training and Implementation Support, Harrisburg Area Community College, Harrisburg, PA (November 2008)

  • Provided CleanOpsStaff/APPA Custodial Staffing Guidelines Training and CleanOpsStaff Implementation Support in including inventory file conversion and import at client site.

CleanOpsStaff/APPA Custodial Space Data Conversion and Import for the University of Toronto, Toronto, ON, Canada (January 2009)

  • Provided service to convert space inventory data to CleanOpsStaff/APPA standard format and imported it into CleanOpsStaff to assist U of T in evaluating its custodial staffing level.

CleanOpsStaff/APPA Custodial Staffing Guidelines Training and Implementation Support, University of California, San Diego (January 2009) 

  • Provided CleanOpsStaff/APPA Custodial Staffing Guidelines Training and CleanOpsStaff Implementation Support in including inventory file conversion and import at client site.

Facilities Management Staffing Analysis for the Sonoma State University, Sonoma, Ca (March/April 2009)

  • In partnership with Hickling and Associate of Chicago, IL performed a Facilities Management Staffing Analysis and APPA FPI comparative analysis of the University's staffing levels compared to cohorts in the APPA FPI database.

CleanOpsStaff/APPA Custodial Space Data Conversion and Import for LA Community College District (LACCD) (May 2009)

  • Provided service to convert space inventory data to CleanOpsStaff/APPA standard format and imported it into CleanOpsStaff to assist LACCD in evaluating its custodial staffing level.

Key Presenter at the University Caretaker Association of Canada Conference 2009 (UCAN-2009) in Toronto, ON, Canada (June 2009)

  • Canadian Universities. Made a 4 hour presentation on "Cleaning Workloading Using CleanOpsStaff" and Conducting Cleaning Audits Using CleanOpsStaff and PDAs.

Facilities Management Staffing Analysis for the University of Washington School of Medicine, St Louis, Mo (May-June 2009)

  • In partnership with Hickling and Associate of Chicago, IL performed a Facilities Management Staffing Analysis and APPA FPI comparative analysis of the University's staffing levels compared to cohorts in the APPA FPI database.

Conducted half-day seminar for 31 cleaning professionals in Grand Rapids, Michigan hosted by Nichols (August 2007) 

  • Conducted half-day seminar on "Cleaning Workloading, Scheduling and Auditing Using APPA Guidelines/CleanOpsStaff package" and Conducting Cleaning Audits Using CleanOpsStaff and PDAs.

Key Presenter at the Big Ten and Friends Building Services Administrators hosted by Michigan State University (August 2009)

  • Made a 4 hour presentation on "Cleaning Workloading Using CleanOpsStaff" and Conducting Cleaning Audits Using APPA Guidelines/CleanOpsStaff package and PDAs.

Developed computer application for the University of Texas at Austin to track Facilities Management personnel (November 2009)

  • Developed a computed application that automated the tracking of personnel for the facilities management organizations at the University of Texas at Austin. Eliminated the practiced of making multiple data entries into multiple data system by automatically importing data from various sources into a single application. Provided flexible report generation and information retrieval capabilities.
Key Presenter in APPA on-line Facilities Performance Indicators (FPI) Webinars (Throughout the year)
  • Served as presenter in APPA on-line Facilities Indicator (FPI) Webinars discussing the use of performance indicators/metrics to improve the performance of the facilities management portfolio at educational institutions.
  • Webinars are achieved on the www.APPA.org web site.

Provided training to the University of Texas at Austin facilities management staff for completing the APPA FPI survey (November - December 2009)

  • Conducted APPA FPI survey training for facilities management staff and reviewed the FPI survey data and provided assistance to the survey coordinator in completing the survey.

Developed computer application for the University of Texas at Austin to track required training for over 1000 employees and over 15,000 training events (December 2009- January2010)

  • Developed a computed application that automated the tracking of personnel for the facilities management organizations at the University of Texas at Austin. Eliminated the practiced of making multiple data entries into multiple data system by automatically importing data from various sources into a single application. Provided flexible report generation and information retrieval capabilities.
Facilities Management Cost and Staffing Analysis for the Joliet Junior College, Joliet, IL (December - Present)
  • Performed Facilities Management Staffing Analysis and APPA FPI comparative analysis for the Joliet Junior College five campuses.
  • Used proprietary data collection tool to collect relevant information from the client.
  • Conducted client interface sessions via distance meeting technology and conduct all information exchange electronically eliminating the cost of travel and per diem
  • Used CleanOpsStaff, GroundsOpsStaff, and a proprietary software package to apply cost and staffing standards to the client's facilities assets profile producing high quality analysis and data integrity.

Developed Grounds Operations and Staffing software package

  • Developed GroundsOpsStaff, a landscape/ground operations and staffing software program to be distributed by the APPA book store. The software package will implement the APPA Operational Guidelines for Grounds Management book.
Developed a Computer Based Data Integrity Analyzer for APPA's Facilities Performance Indicators (FPI) Survey (Feb/Mar 2010)
  • Developed a computer application to check the APPA FPI survey for data integrity.
  • Provide the highest level of confidence in data and reports in the the history of the survey.
  • Eliminated the manual review of the data set by automating over 50 data cross checks in over 30 FPI reports
Served as Co-author of APPA Operational Guidelines for Educational Facilities, Custodial Third Edition (2011)
  • Provided APPA with the strategy for updating the cleaning tasks and times
  • Facilitated collaboration between APPA and ISSA to allow use of ISSA cleaning times as one of the sources for APPA task and cleaning times update
  • Updated chapters 1-6
  • Used CleanOpsStaff to update all staffing and work loading figures
  • Reviewed and edited chapter 1-6
Provided Advice to APPA in Revising the APPA Operational Guidelines for Educational Facilities, Grounds Second Edition, and in Revising the APPA Operational Guidelines for Educational Facilities, Maintenance, Second Edition (2011)
  • Used CleanOpsStaff to update all staffing and work loading figures
  • Reviewed and edited chapter 1-6 
Continue to Serve as Technical Advisor for APPA Facilities Performance Survey Data Base (2011)
  • Developed strategy for real time user interactive data integrity process
  • Refined elements of the survey instrument and the back office data integrity tool
  • Conduct data distribution profile analysis of entire FPI data base to help ensure integrity of the data and statistical summaries
Provided Custodial Management Assessment for the Winston-Salem college
  • Provided custodial management assessment for Winston-Salem College.

Provided a Facilities Management Assessment for the Wheaton College

  • In partnership with Hickling and Associate of Chicago, performed a Facilities Management Assessment for Wheaton College.

Provided a Facilities Management Assessment for the University of Southern Mississippi Gulf Coast Research Lab (GCRL) (2014)

  • Conducted facilities management assessment for the University of Southern Mississippi Gulf Coast Research Lab.
Facilities Management Assessment for Bloomfield College, Bloomfield, NJ. (2014)
  • In partnership with Hickling and Associate of Chicago, IL performed a Facilities Management Assessment for Bloomfield College.

Provided Custodial Services Management Assessment for the South Dakota State University (2014)

  • Provided custodial management assessment for South Dakota State University.
Facilities Management Assessment for Bloomfield College, Bloomfield, NJ. (2015)
  • In partnership with Hickling and Associate of Chicago, IL performed a Facilities Management Assessment for Valparaiso College.
Provided Custodial Cost and Staffing Analysis for  University of Washington, Bothell (2015)
  • Provided custodial cost and staffing analysis for the University of Washington, Bothell..

Performed a Comprehensive Facilities Mnagement Staffing and Cost Analysis for Valencia College, Orlando Florida (2015)

  • Performed facilities management staffing and cost analysis for Valencia Colleg entire facilities services department, Orlando Florida..

Performed a Comprehensive  Facilities Management Assessment for the Denison College (Dec. 2016)

  • In partnership with Hickling and Associate of Chicago, performed a comprehensive Facilities Management Assessment for Denison University.

Provided Custodial Services Management Assessment for New Mexico State University (Feb. 2017)

  • Provided custodial management assessment for New Mexico State University.

Performed a Comprehensive  Facilities Management Assessment for the UCLA  (Feb. 2017)

  • In partnership with Hickling and Associate of Chicago, IL, performed a comprehensive Facilities Management Assessment for UCLA.

Provided Custodial Services Management Assessment for University of Wyoming  (May 2017)

  • Provided custodial management assessment for University of Wyoming.